Privacy Policy

1. Information We Collect

Personal Information

• Name and contact information (email, phone)
• Hotel stay preferences and requests
• Communication history with Nova AI
• Travel preferences and dietary restrictions

Technical Information

• Device information and IP address
• Usage data and interaction patterns
• Location data (when you choose to share)
• Voice recordings (for voice interactions)

2. How We Use Your Information

• Service Delivery: Provide personalized hotel experiences
• Cross-Property Sharing: Share preferences with network hotels
• AI Enhancement: Improve Nova's responses and recommendations
• Communication: Send important service updates
• Analytics: Understand usage patterns (aggregated data only)

3. Information Sharing

With Hotel Partners

We share limited preference data with hotels in our network to improve your experience:

• Room preferences (floor level, bed type, amenities)
• Travel persona (business vs. leisure traveler)
• Dietary restrictions (allergies, dietary preferences)
• Housekeeping preferences (timing, frequency)
• Communication style (language, formality level)

What We Never Share

• Your email address or contact information
• Specific stay dates or locations
• Payment or financial information
• Private conversation content
• Personal identification documents

Third-Party AI Services

We use AI services that do not train on your data:

• Anthropic (Claude): Natural language processing
• ElevenLabs: Voice synthesis
• Perplexity: Real-time information

4. Data Security

Our Measures

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security audits and updates
• Staff training on data protection

Important Limitations

We are not:

• HIPAA compliant (do not share medical information)
• SOC 2 certified (yet)
• Responsible for hotel partner security practices

5. Your Rights & Choices

Access & Control

• View: See what data we have about you
• Update: Correct or modify your preferences
• Delete: Request removal of your data
• Opt-out: Stop cross-property data sharing

Communication Preferences

• Unsubscribe from marketing emails anytime
• Adjust notification settings in your profile
• Choose your preferred communication channels

6. Children's Privacy

Age Requirement: You must be 18 or older to use Envoyya. We do not knowingly collect personal information from anyone under 18.

If we discover we have collected data from someone under 18, we will delete it immediately.

7. International Users

Envoyya operates from the United States. By using our service, you consent to the transfer and processing of your information in the US, which may have different data protection laws.

8. Data Retention

• Active accounts: Data retained while you use the service
• Inactive accounts: Deleted after 2 years of inactivity
• Conversation logs: Retained for 1 year for service improvement
• Analytics data: Aggregated data may be retained indefinitely

9. Cookies & Tracking

We use minimal cookies for essential functions only. See our Cookie Policy for details.

10. AI & Voice Data

Voice Recordings

• Processed for immediate response generation
• Not stored permanently on our servers
• May be temporarily cached for session continuity

AI Training

Your data is never used to train third-party AI models. We select partners with strict no-training policies.

11. Beta Service Notice

As a beta service, our privacy practices may evolve. We will notify you of any material changes and may require re-consent for new data uses.

12. Contact Us

Questions about this Privacy Policy or your data?

Email: endi@envoyya.com
Subject Line: "Privacy Inquiry"
Address: Envoyya, LLC, Connecticut, United States

13. Policy Updates

We may update this Privacy Policy periodically. We'll post the new version here and notify active users of significant changes.